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  1. TrueNAS
  2. NAS-107900

WebGUI shows no data and SMB stopped working

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    Details

    • Impact:
      High

      Description

      I have a strange behavior at my system:

      If i logging on at the WebGUI the the loading bar at the top spinns while i fill my login information (see 3. file attached). After successful entering root credentials, the splash-screen changes to show the dashboard.

      So far so good.

      But: The dashboard is empty. If i navigate to the "Pools" entry the loading circle spinns, but nothing happens. If i go to the "Advanced" Entry to save a debug dump for support, all fields are empty and if i push the "Debug" button nothing happens.

      An "zpool status" shows that all pools are online and i can access all pools via ssh. Also the Boot-Pool seems healthy (mirrored).

      The strange thing is that if i try to create a debug from command line, the debug script always hangs at "iocage list @1602260832".

      The next strange thing is that SMB stopped working over night or so without any information or hint. At WebGUI the service seems running an if i stop the service and restarting it seems stopping the smbd-daemon and restarting it. But i am not able no access the shares from other clients. The shares are listed if i select the server, but if i click on an share at an windows or linux system it seems to be to come to an timeout.

      I also tryied to restart the smbd-dameon via cli (middleware-command an via service-command) but that seems nothing to change.

      I tried this with Microsoft Edge (Chromium), Chrome and Firefox. I cleaned all caches, but the WebGUI or something in between to the webserver and middleware seems broken. I try to let the system as long as possible in this stage, if you need more information or logs...

      I attached screenshots of the WebGUI and the "hanging" debug-attempt.

        Attachments

        1. cli_debug_hang.PNG
          cli_debug_hang.PNG
          11 kB
        2. debug-KIRGUSBANDE-20201019190347.tgz
          9.29 MB
        3. debug-KIRGUSBANDE-20201020194025.tgz
          9.31 MB
        4. debug-KIRGUSBANDE-20201021184354.tgz
          9.47 MB
        5. dmesg_a.txt
          147 kB
        6. fndebug_broken_system.tgz
          5.75 MB
        7. image-2020-10-14-19-00-04-881.png
          image-2020-10-14-19-00-04-881.png
          106 kB
        8. image-2020-10-14-20-05-09-144.png
          image-2020-10-14-20-05-09-144.png
          112 kB
        9. image-2020-10-14-20-06-15-397.png
          image-2020-10-14-20-06-15-397.png
          302 kB
        10. image-2020-10-14-20-06-56-431.png
          image-2020-10-14-20-06-56-431.png
          203 kB
        11. image-2020-10-14-20-08-12-145.png
          image-2020-10-14-20-08-12-145.png
          112 kB
        12. image-2020-10-14-20-43-25-532.png
          image-2020-10-14-20-43-25-532.png
          53 kB
        13. image-2020-10-22-22-21-43-961.png
          image-2020-10-22-22-21-43-961.png
          13 kB
        14. image-2020-10-26-15-58-16-417.png
          image-2020-10-26-15-58-16-417.png
          42 kB
        15. loading1.PNG
          loading1.PNG
          59 kB
        16. loading2.PNG
          loading2.PNG
          53 kB
        17. log.smbd
          2.64 MB
        18. login_loading_bar.PNG
          login_loading_bar.PNG
          178 kB
        19. middlewared_trace.log
          1.17 MB
        20. middlewared.log
          9.42 MB
        21. middlewared-1.log
          640 kB
        22. no_data_advanced_tab1.PNG
          no_data_advanced_tab1.PNG
          44 kB
        23. no_data_update_tab1.PNG
          no_data_update_tab1.PNG
          17 kB
        24. plugins_loading.PNG
          plugins_loading.PNG
          128 kB
        25. procstat_kk_a.txt
          1.56 MB
        26. ps_auxww.txt
          383 kB
        27. ps_axuww.log
          28 kB
        28. psax.log
          200 kB
        29. sysctls.txt
          904 kB
        30. zpool_status.txt
          4 kB

          Attachments

            JEditor

              Activity

                People

                Assignee:
                releng Triage Team
                Reporter:
                nasmix Michael Kirgus
                Watchers:
                Dennis Mullen, Erin Clark, Michael Kirgus, William Grzybowski
                Votes:
                0 Vote for this issue
                Watchers:
                4 Start watching this issue

                  Dates

                  Created:
                  Updated:
                  Resolved: