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Ticket submission from UI general support broken

Description

TrueNAS-SCALE-21.10-MASTER-20211007-152930

submission of ticket from UI is broken:

it seems to work: you are shown the redirect link after debug logs were gathered. when you click on the link, you are stuck in a redirect page from jira. when you check manually in jira, your bug reported never reached jira.

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Metis ITJanuary 19, 2022 at 10:34 PM

i just created a new ticket (https://ixsystems.atlassian.net/browse/NAS-114391#icft=NAS-114391) from within TrueNAS-SCALE-22.02-MASTER-20220118-034447. The ticket got created, but 

  • diagnose was created, but did not get transferred to jira

  • screenshots as attached in UI, were not transferred zo jira

Metis ITOctober 11, 2021 at 10:50 AM

iX-TonyOctober 8, 2021 at 7:52 PM

Thank you for the report, . Can you please attach a debug file to the "Private Attachments" section of this ticket? To generate a debug file on TrueNAS SCALE, log in to the TrueNAS web interface, go to System Settings > Advanced, then click Save Debug and wait for the file to download to your local system.

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Katalon Platform

Created October 8, 2021 at 4:02 PM
Updated July 6, 2022 at 8:57 PM
Resolved October 12, 2021 at 9:02 PM