A TrueCommand customer is having a difficult time with setting up their email service in TrueCommand. The main reason for this is because TrueCommand does not provide any meaningful feedback when clicking the Test button. Attached is a image that shows what happens when the customer tries to use the Test button. Here is what the output is on the middlewared side.
[Jan 20 20:09:27][ERROR] Error sending smtp-email notification to: cjbarros Error: smtp: server doesn't support AUTH [Jan 20 20:09:27][ERROR] Error sending smtp-email notification to: pedrohs Error: smtp: server doesn't support AUTH
The middlewared indicates the server TrueCommand is trying to connect to does not support AUTH. The UI does not relay this information to the customer.
A TrueCommand customer is having a difficult time with setting up their email service in TrueCommand. The main reason for this is because TrueCommand does not provide any meaningful feedback when clicking the Test button. Attached is a image that shows what happens when the customer tries to use the Test button. Here is what the output is on the middlewared side.
[Jan 20 20:09:27][ERROR] Error sending smtp-email notification to: cjbarros Error: smtp: server doesn't support AUTH
[Jan 20 20:09:27][ERROR] Error sending smtp-email notification to: pedrohs Error: smtp: server doesn't support AUTH
The middlewared indicates the server TrueCommand is trying to connect to does not support AUTH. The UI does not relay this information to the customer.